(14) Friday, May 23

• Group report on MONDAY - FRIDAY to Marlene, Elina, and Hong
• Describe assignment
• Conclusion
• Back up explanation
• Calls answered
• Difference of Time/call and Duration/call
• Percentage busy
• Time waiting/call
• Revenue, fixed expenses, profit, profit per partner
  

• Recommendation
• Further options to simulate
• Back up data
  

(13) DUE: Tuesday, May 20

• Test on Torn Shirts for Monday simulation.
  
• Open book and notes.

(12) DUE: Monday, May 19

• #12 - 18 (pg. 112 - 113) Two lines without call waiting with Summary Table
• Two lines with call waiting with Summary Table

• Completed 4 scenarios with 4 summary tables (one line, one line with call waiting, two lines, two lines with call waiting

(11) DUE: Friday, May 16

• #4 - 11 (pg. 112)
• Summary One Line with Call Waiting MONDAY

• #12 - 14 (pg. 112 - 113)
• Summary Two Lines without Call Waiting MONDAY
  

(10) DUE: Thursday, may 15

• Summary of One Line (using # 1 - 25)
• #1 - 3 (pg. 112)
• Summary of One Line MONDAY
  

(9) DUE: Wednesday, may 14

• #17 - 25 (pg. 109 - 110)
  

(8) DUE: Tuesday, May 13

• #9 - 16 (pg. 108 - 109)

(7) Due: Monday, May 12

• Torn Shirts: 1 - 8 (pg 108)

(6) Friday, May 9

• Activity 9: Torn Shirts (1 - 16)